PREGUNTAS FRECUENTES

Move-In Faq

Why is my rent prorated?


If you are moving in on the 1st of the month, rent is due, in full, on the day of move in. If
you are moving in any day after the 1st of the month, a prorated rent will be charged
through the end of the month. Rent will be due again on the 1st of the following month.




How do I sign my lease?


As part of our Going Green initiative, we require that all leases be executed electronically. A
separate email will be sent to you immediately following the approval of your application
requesting that you log into your online account to execute your lease agreement. Your
lease agreement must be signed within 7 days of your approval date, if not your reservation
will be cancelled, and you may lose your reservation fee.




How do I create an online account?


You may create your online account by visiting www.clickpay.com/clearstone




When I try to create an online account, I am asked for my account number. Where can I find this?


Please email your leasing agent directly and s/he will send you your account number.




I am only able to sign some of the pages of the lease agreement. Is this enough?


All signature and initial boxes must be filled out and signed. You cannot receive keys to your
apartment unless you sign all required pages of the lease.




Is Renter’s Insurance mandatory?


Renter’s Insurance is mandatory for all residents. You must provide proof of insurance
before you receive your keys. Please email proof of insurance to your leasing agent. You
may call (888) 906-5865 or visit ERenter for a quote.




When I call the utility service company the representative asks for my meter number. Where can I find this?


We do not provide meter numbers. Please email your leasing agent and s/he will send you
information that will allow utility service company to locate the account and meter number.




When I call the utility service company, I am told that the previous resident had a high balance so I need to provide a lease agreement for an account to be created for me.


You can print your lease after you have signed it online and provide it to utility service
company. Please have this done a few days before your move in. Your utilities must be set
up before you can receive keys.




I set up my utility service account, purchased renter’s insurance, and signed my lease. What else do I have to do?


You are good to go! Please be sure to email a copy of your Renter’s Insurance policy and
your account number given by the utility service company to your leasing agent. We will
need this information before you can receive keys.




Where/When do I pick up keys?


Please coordinate a time on your move in date to meet with your leasing agent during the
normal business hours to handle all details related to your move.




I do not have time to pick up keys on my move in date. Can someone else pick them up for me?


Yes, please let your leasing agent know. We will send you a Key Release Form that you
must complete and return back to us. Keep in mind that if you have any remaining balance
or outstanding items, this individual must bring those items with them in order to receive
keys. Please notify your leasing agent if you need to arrange your key pick up at a later
date.




I will not have the remaining balance by the move in date. Can I still move in?


No. All new residents must pay the full security deposit, first month’s rent, and any other
fees before receiving keys. If you do not pay your balance in full by your move in date, your
move in will be cancelled and your apartment will no longer be reserved for you.




I want to cancel my move in. Can I have my security deposit back?


No. Your security deposit is non-refundable if you decide to cancel your move in.





New Resident FAQ

How do I pay my rent?


Residents can pay their rent in any of the following ways: Online at www.clickpay.com/clearstone Mail to: P.O. BOX 141, Emerson, NJ 07630 Drop off at Management Office: 2361 Nostrand Ave, Suite 602, Brooklyn, NY Monday-Thursday 9 AM - 5 PM, Friday 9 AM - 3 PM 1485 East Main Street, Bridgeport, CT Monday-Friday 8:30 AM - 4:30 PM 56 South Walnut St, East Orange NJ MAILBOX IN LOBBY Monday-Thursday 9 AM - 5 PM




Can I transfer to another apartment?


Once you have accepted keys and a lease has been signed, we do not allow internal transfers within the initial lease term. If you have lived in your apartment for more than a year and would like to transfer, a transfer fee of $750 will apply. You will also be required to pay a new security deposit. Your apartment may also be subject to an inspection. Transfer requests are reviewed on a case-by-case basis.




I need a copy of my lease. Can you send it to me?


Please email leasing@clearstonegp.com to request a copy of your lease agreement. Please be sure to include your name and full address on the email. Please note that it may take up to 2 business days for us to get back to you.




Can I add someone to the lease?


Yes, you have the option to do so as long as occupancy guidelines are adhered to. Please send an email to leasing@clearstonegp.com with your name, address and the name of the person you would like to add to the lease. The additional leaseholder must complete an online application at www.clearstonegp.com and pay the application fee. If s/he passes all criminal, credit and income checks, we will move forward with the necessary steps. Additional occupants under the age of 18 do not need to apply online.




Can I remove someone from the lease?


Yes. Please send an email to leasing@clearstonegp.com with your name, address and the name of the person you would like to remove from the lease. You will be asked to complete a Roommate Release Form. Any remaining lease holders must complete an online application at www.clearstonegp.com and pay the application fee to be rescreened. If 2 remaining lease holders pass all criminal, credit and income checks, we will move forward with the necessary steps.




How do I renew my lease?


You will receive your Notice to Vacate/Lease Renewal approximately 60-90 days before your lease expiration date. Instructions to renew your lease will be on the cover page of your renewal packet.




I have maintenance requests that I need to submit. How do I let you know?


You may submit your request in one of the following ways: Online form www.ClearstoneGroup.com Email your Property Manager or repairs@clearstonegp.com Via phone call to the Management Office In person visit to the Management Office




I have a question about paying my rent, community upkeep, a concern with my neighbor, or work done in my apartment. Who do I talk to?


Please contact the management office for all general inquiries. In most cases, the team can help you, and if unable to, s/he will involve the right person to resolve your concern.




I am thinking about getting a pet. Do you allow pets?


This varies by property and location. Before bringing a pet or animal into your home, please contact the management office for further details.




How do I give my notice to vacate to move out at the end of my lease?


A Notice to Vacate form can be found in your renewal packet. If you need to move, a 60- day written notice is required. For any questions, please call or email the management office.




Is there a penalty to break my lease?


Please refer to your lease agreement for any additional fees related to moving out early.




Can I use my security deposit as my last month’s rent?


No. Your security deposit will not be applied towards your last month’s rent. Please pay your last month’s rent as you normally would.